Is the Free tier really free forever?
Yes. No credit card, no trial countdown, no surprise downgrade. Unlimited projects, unlimited simulations up to 100M RPS, every traffic pattern, every cloud provider, 20 recommendations per month — free, indefinitely. You upgrade when you want to deploy real infrastructure, need more recommendations or deploys, or want to collaborate with a teammate.
Why are simulations free?
Because we want you to feel what changes when design, capacity planning, and FinOps move before deploy — and that only happens if you can run as many simulations as you want, against any traffic pattern, on any provider, without watching a counter. Pay when you actually deploy real infrastructure.
What happens if I hit my plan's monthly cap?
Caps reset on the first of each calendar month. If you hit your recommendation or deploy cap mid-month, you can either wait for the reset or upgrade to the next tier — billing is prorated. Enterprise has no caps at all.
Do I need a cloud account to use Pinpole?
No. Pinpole simulates AWS, Azure, and GCP services entirely in your browser. Credentials are only required when you use Deploy to Cloud — using STS for AWS, OIDC via Entra ID for Azure, and Workload Identity Federation for GCP.
Starter vs Pro — which one is for me?
Starter ($19/mo or $15/mo billed annually) is for indie engineers shipping a small number of architectures — 10 deploys and 200 recommendations per month. Pro ($49/mo or $39/mo billed annually) is for senior ICs designing production-grade infrastructure — 50 deploys, 1,000 recommendations, and multi-environment deploy chains.
How does the Team plan seat model work?
Team is per-seat with a 3-seat minimum ($79/mo or $63/mo billed annually). All seats share a pooled allowance of 500 deploys and 5,000 recommendations per month. Add seats anytime — billing is prorated.
When does Enterprise make sense?
When procurement asks for SSO/SAML, security needs the SOC 2 Type II report, compliance requires exportable audit logs, or the platform needs to run on-prem or air-gapped. Also for 20+ engineers with pooled unlimited usage and a 99.9% SLA.
Can I mix AWS, Azure, and GCP services on the same canvas?
Not yet — cross-hyperscaler canvases are coming soon. Today each canvas is single-provider, and every tier has full access to all three catalogues.
Can I switch plans or cancel anytime?
Yes. Upgrade, downgrade, or cancel at any time. Charges are prorated when you upgrade mid-cycle. Annual plans include a 30-day money-back guarantee. Your projects and canvas data are preserved across plan changes.